ONLINE Professional
Communication Skills Workshop
Duration 1 Day (4 hours ) Online via ZOOM
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Certificates for 4 hours CPD
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Faculty Consultant Emergency Physicians working in Western Health System (Australia, UK , Canada)
Who is it for ?
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Junior medical officers (Interns, Residents)
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Medical students (Final year)
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International Medical Graduates
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AMC, PLAB, USMLE, Membership & Fellowship Exam candidates
Areas covered
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Complaint management
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Aggressive behaviour patient or relative
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Adverse incident management
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End of life care discussion with compassion and empathy
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Ceiling and limitation of care
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How to refer a patient from Emergency to consultants over phone or in person
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Obtaining consent (for medical procedures, medical exams)
Teaching format
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Small group of participants per faculty
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Clinical scenario based interactive learning
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Time capped to 10 minutes of candidate performance
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10 minutes of detailed feedback to participant by faculty
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5 point approach (key issues relevant to the scenario)